Legal notice

LEGAL NOTICE

Effective Date: [Insert Date]

This Legal Notice applies to all websites, online stores, social media platforms, digital communications, products, services, marketing materials, and business operations conducted under the Sters brand.

By accessing our website, purchasing products, communicating with us, or otherwise interacting with our business, you acknowledge and agree to the terms set out in this Legal Notice.

1. GENERAL INFORMATION

The content made available by the Company is provided for general informational and commercial purposes only.

While reasonable efforts are made to ensure the accuracy of information presented, no guarantee is given that all information is complete, current, error-free, or suitable for any particular purpose.

The Company reserves the right to modify, update, suspend, or discontinue any product, service, content, pricing, promotion, or business offering at any time without prior notice.

2. NO PROFESSIONAL ADVICE

Information provided through our website, product packaging, social media channels, marketing materials, recipes, blogs, videos, newsletters, or customer communications is intended for general informational purposes only.

Nothing published or communicated by the Company constitutes:

  • Medical advice;
  • Nutritional advice;
  • Dietary advice;
  • Health advice;
  • Legal advice;
  • Financial advice;
  • Professional consulting services.

Customers should seek advice from appropriately qualified professionals regarding their individual circumstances.

3. FOOD PRODUCT DISCLAIMER

Our products are intended for culinary use only.

Individual experiences relating to flavour, aroma, texture, heat intensity, seasoning strength, and cooking results may vary.

The Company does not guarantee that products will meet every customer's personal taste preferences, dietary expectations, or desired culinary outcomes.

Taste preference, flavour intensity, and subjective satisfaction do not constitute defects.

4. ALLERGEN AND INGREDIENT NOTICE

Customers are responsible for reviewing ingredient information before consuming any product.

Although reasonable care is taken during sourcing, production, packaging, and handling, products may be manufactured, packed, or stored in facilities that process ingredients including but not limited to:

  • Wheat
  • Soy
  • Dairy
  • Seeds
  • Nuts
  • Herbs
  • Spices
  • Other food ingredients

The Company cannot guarantee an allergen-free environment unless expressly stated in writing.

Customers with allergies, food sensitivities, dietary restrictions, or medical concerns should exercise appropriate caution before consuming products.

5. PRODUCT STORAGE AND HANDLING

Product quality, freshness, flavour, and shelf life depend significantly on proper storage and handling after delivery.

Customers are responsible for storing products in accordance with any storage instructions provided.

The Company accepts no responsibility for product deterioration, contamination, spoilage, flavour degradation, moisture damage, pest infestation, or reduced shelf life resulting from improper storage after delivery.

6. RECIPE AND USAGE DISCLAIMER

Recipes, serving suggestions, preparation instructions, and product usage recommendations are provided as guidance only.

Results may vary depending on factors including:

  • Ingredients used;
  • Cooking methods;
  • Equipment;
  • Preparation techniques;
  • Environmental conditions;
  • Individual preferences.

The Company makes no guarantee regarding specific cooking outcomes or results.

7. WEBSITE AVAILABILITY

The Company does not warrant that its website or online services will operate uninterrupted or error-free.

We reserve the right to:

  • Suspend access;
  • Perform maintenance;
  • Update systems;
  • Restrict functionality;
  • Modify website content;

without notice where necessary.

The Company shall not be liable for losses arising from temporary interruptions of service.

8. THIRD-PARTY SERVICES

Our website and communications may reference, integrate with, or contain links to third-party services, including:

  • Payment providers;
  • Courier services;
  • Social media platforms;
  • Software applications;
  • External websites.

The Company does not control these third-party services and accepts no responsibility for their content, policies, actions, availability, or performance.

Users engage with third-party services at their own discretion and risk.

9. INTELLECTUAL PROPERTY RIGHTS

All intellectual property associated with the Company remains the exclusive property of the Company unless otherwise stated.

This includes but is not limited to:

  • Trade names;
  • Logos;
  • Product names;
  • Packaging designs;
  • Product descriptions;
  • Photographs;
  • Graphics;
  • Marketing materials;
  • Website content;
  • Product formulations;
  • Business processes.

Unauthorised copying, reproduction, modification, distribution, publication, or commercial use is strictly prohibited.

The Company reserves the right to pursue all available legal remedies for infringement.

10. TRADEMARK NOTICE

All trademarks, trade names, branding elements, slogans, and associated intellectual property used by the Company are protected by applicable intellectual property laws.

Nothing contained within our website, products, communications, or marketing materials grants any licence or right to use such intellectual property without prior written permission.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company shall not be liable for:

  • Indirect losses;
  • Consequential losses;
  • Economic losses;
  • Loss of profits;
  • Loss of revenue;
  • Loss of goodwill;
  • Business interruption;
  • Loss of opportunity;
  • Third-party claims.

Where liability cannot be excluded by law, the Company's total liability shall be limited to the amount paid by the customer for the affected product or transaction.

12. INDEMNITY

Users agree to indemnify and hold harmless the Company, its owners, employees, contractors, representatives, and affiliates from any claims, liabilities, damages, costs, expenses, or losses arising from:

  • Breach of these terms;
  • Misuse of products;
  • Improper handling or storage of products;
  • Violation of applicable laws;
  • Unauthorised use of Company intellectual property.

13. COMPLIANCE WITH APPLICABLE LAW

Nothing contained within this Legal Notice is intended to exclude, restrict, or limit any rights or remedies that may not lawfully be excluded under applicable South African legislation, including consumer protection legislation.

Where any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. GOVERNING LAW

This Legal Notice shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from or relating to the Company's products, services, website, or business activities shall be subject to the jurisdiction of the courts of South Africa.

15. CHANGES TO THIS LEGAL NOTICE

The Company reserves the right to amend, update, or replace this Legal Notice at any time.

Any revised version becomes effective immediately upon publication through official business channels.

Continued use of the Company's products, services, or website following publication of changes constitutes acceptance of the revised notice.

No Resale or Repackaging Without Authorisation

Products may not be repackaged, relabelled, altered, blended, or resold under another brand name without prior written authorisation. The Company accepts no liability for products that have been modified, repackaged, relabelled, or distributed outside of authorised channels.